"We can always depend on Oriel to provide expert technical advice and excellent service"

Amy Kwong, IT Manager,
Sony DADC (Australia)

CONSULTING SERVICES SERVICES @ ORIEL

We're not a 'box dropper'. Oriel is a consultancy led business. We want to understand your business then align an IT strategy to your business goals.

This evolution in our business model is a response to the major shifts that have occurred in the IT market over the last few years, particularly:

  • The need for a “big picture” strategic view to be taken of the IT infrastructure, rather than just focusing on individual islands of technology.
  • The need for a multi-disciplinary perspective that takes into account risk management, compliance obligations and alignment of IT with business objectives.
  • The need for IT departments to consistently demonstrate a strong ROI to the business units and measurable continuous improvement.

A Holistic Approach to IT

Not so long ago, IT departments could segment infrastructure into neat silos. Decisions to acquire new technology could safely be made within each silo based on straightforward price / performance / functionality metrics. As technology has evolved and become easier to integrate, things have changed, and silos no longer provide a workable analytical framework. Decisions about any component of the IT infrastructure can have a significant impact on other critical aspects of the overall picture. Hence, the options for decision makers have increased manyfold.

A Broader Perspective

IT now operates in a broader corporate compliance framework increasingly driven by IT Governance requirements, information security, and risk management.

These factors are at least as important as the technology issues when considering the best approach to ROBOs, DR, data management and business continuity — but this is alien territory for many IT departments.

  • What is IT Governance, and what do your auditors expect?
  • What security policies and procedures do you need?
  • How do you draft them?
  • How do you create a risk register?
  • And how do you find the time to do all this?

The business units’ expectations of what IT delivers are now sky high. Resolving these challenges are at the core of Oriel’s Consulting Services Division — it’s what we do. We help you see the “big picture”. We develop “joined up” IT strategies for the different pieces of your infrastructure. And we have extensive practical experience of tackling the hard stuff — DR and Business Continuity, risk management, IT Governance, security policies and procedures, and developing and implementing practical ITSM regimes.

    OMC
    Orizon Logo

    Infrastructure Management
    Platform

    At the core of all Oriel Managed Services is ORIZON, a comprehensive and powerful IT infrastructure management platform, developed by Oriel.
    ORIZON is also available as a standalone solution delivered via a Software-as-a-Service (SaaS) model, for organisations that have the in-house resources but lack the right tool to manage their vast IT environment.

    Cost effective – As ORIZON is delivered via a Software-as-a-Service (SaaS) model, it enables Oriel to minimise turn on costs and be highly cost competitive.

    Scalable – ORIZON is an agentless application, capable of scaling with your network no matter how big or complex it may grow. Our auto-provisioning capability can automatically detect all Moves, Adds, Changes and Deletions on your network, ensuring information is always up to date and accurate.

    Superior Visibility – ORIZON provides a “single pane of glass” for visibility across the wide range of technologies in your IT infrastructure. The Event ORIZON system tray tool provides real time event notifications to your desktop.

    Easy Access - With access via the internet, ORIZON ensures you have the information you need anywhere, anytime, to keep your systems running at peak performance.

    Informed Decision Making – ORIZON enables informed decisions on IT strategy and support of IT expenditure based on detailed and historical reporting and analysis.

    Designed as a web-based application, ORIZON is utilised by the Oriel Management Centre for the remote monitoring and management of our customers’ IT environments. It is this same tool that enables you to have full visibility of your network via ORIZON’s web portal.

    ORIZON provides you with reports, graphs, statistical information and ticket status, as well as a repository for all related network documentation, maintenance contracts, escalation procedures, change management requests and configurations.