"We can always depend on Oriel to provide expert technical advice and excellent service"

Amy Kwong, IT Manager,
Sony DADC (Australia)

Help Desk Services

Oriel Help Desk Service unburdens internal IT resources from the day-to-day support calls from end-users.

Oriel help desk clients are able to log all IT related problems and issues via our 1300 support line, email or the internet. Calls are logged into ORIZON, Oriel's ticket system, and managed through to completion. Callers can expect to have their IT issues managed quickly and consistently by a skilled and experienced team, including escalation points and rapid response for all critical problems.

Oriel's helpdesk services are able to be tailored to each client's requirements in order to provide a cost effective solution.

[ BENEFITS ]

  • Free up IT resources to focus on strategic business initiatives
  • Improve internal customer satisfaction with reliable and immediate access to first level support
  • Support from dedicated specialists when you need them
  • Resolve issues quickly and before they impact the business
  • Improve support coverage with extended support hours