"We can always depend on Oriel to provide expert technical advice and excellent service"

Amy Kwong, IT Manager,
Sony DADC (Australia)

Help Desk Services

An IT help desk is crucial to the efficient operation of any company, irrespective of the size of its IT department or skill of its personnel. All IT issues need to be logged at a central point where callers will have their IT issues managed quickly and consistently by a skilled and experienced team, including escalation points and rapid response for all critical problems.

The Oriel Help Desk standard operational hours are 7.30 am to 8.00 pm, with other options available depending on the client's requirements. Oriel help desk clients are able to log all IT related problems and issues via our 1300 support line, email or the internet. Calls are logged into Oriel's Ticket Tracker system and assigned to a technician skilled in the relevant area of expertise, who will immediately contact the user to begin resolving the problem. Oriel's helpdesk services are able to be tailored to each client's requirements in order to provide an effective solution and exceptional value for money.

[ BENEFITS ]

  • Free up IT resources to focus on strategic business initiatives
  • Improve internal customer satisfaction with reliable and immediate access to first level support
  • Support from dedicated specialists when you need them
  • Resolve issues quickly and before they impact the business
  • Improve support coverage with extended support hours