OrielTechnologies

Remote Managed Services

Oriel's Remote Managed Services (RMS) ensures your IT infrastructure delivers the highest possible service levels to your business, while reducing your costs.

• Unburden internal IT resources of routine tasks and enable them to focus on strategic IT initiatives for the business.
• Leverage the skills of an organisation that supports a comprehensive range of IT infrastructure as its core business, with industry certified specialists that will serve as an extension to your IT team.
• Remove the need to acquire expensive management systems and train staff.
• Reduce infrastructure and business downtime by providing a pro-active service.
• Provide a central point for management of all third party service providers (eg. Telco's and H/W manufacturers) and simplify the fault resolution process – removes “finger pointing” scenarios.

At the core of all Oriel's managed services is ORIZON, a comprehensive and powerful IT infrastructure management platform, developed by Oriel

• Cost effective – As ORIZON is delivered via a Software-as-a-Service (SaaS) model, it enables Oriel to minimise turn on costs and be highly cost competitive.
• Scalable – ORIZON is an agentless application, capable of scaling with your network no matter how big or complex it may grow.
• Superior Visibility – ORIZON provides a “single pane of glass” for visibility across the wide of range of technologies in your IT infrastructure. The Event ORIZON system tray tool provides real time event notifications to your desktop.
• Easy Access – With access via the internet, ORIZON ensures you have the information you need anywhere, anytime, to keep your systems running at peak performance.
• Informed decision making – ORIZON enables informed decisions on IT strategy and support of IT expenditure based on detailed and historical reporting and analysis.

Whatever your infrastructure – servers, storage, virtualisation, unified communications, networking, security and more – Oriel has both the breadth and depth to manage it all. Oriel provides three levels of services, each including access to ORIZON

• Real Time Monitoring (RTM)
• Availability Management (AM)
• Performance Management (PM)